Return Policy

Returns

If, within 30 days, you are not satisfied with your purchase, TekSupply will replace the item or provide a credit for the full merchandise amount less any shipping charges. Special and custom orders are not returnable, but any defective parts will be replaced. Returns cannot be shipped C.O.D.

If outside of 30-days and the product is unused and still in its original packaging, TekSupply will review the product upon receipt and may issue a credit for the merchandise, minus a 20% restocking fee. Customer is responsible for return shipping cost. Special and custom orders are not returnable.

Returns should be shipped to:

TekSupply
Attn: Returns / Ref# (your order number)
1440 Field of Dreams Way
Dyersville, IA 52040

Please be sure to include the order number on the outside of the box and at least one of the following with the product: invoice number, order number and/or account number along with a reason for the return. Please allow 2-3 weeks for the processing of your return.

If you have any questions concerning your return, please Contact Us.

Defective Product

If you have received a defective product and are within the 30 days of purchase, TekSupply will issue a refund or exchange the defective item. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, TekSupply will not ship the new item until receipt of defective goods.

If outside of 30 days, TekSupply will inspect the defective product and will, if applicable, issue a credit for future TekSupply purchases. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, TekSupply will not ship the new item until receipt of defective goods.

If you have any questions concerning your defective product, please Contact Us.

Warranted Products

In the event a product is warranted by TekSupply, a TekSupply vendor or manufacturer, all warranty policies and restrictions apply. If you wish to obtain a written copy of a warranty, please Contact Us and reference the product name and item number in your request. Manufacturer warranties supercede all TekSupply warranties.